Shipping policy

We deliver goods in the specified delivery areas. Delivery time is usually 1-8 working days depending on the destination. Expected delivery times may vary during peak periods. We guarantee delivery within 30 days, provided that the goods are in stock and payment terms are fulfilled, unless the customer is informed otherwise.

The delivery costs vary according to the size of the order and are the responsibility of the customer, unless otherwise, clearly stated. The delivery costs are stated in the ordering phase and also on the order confirmation, which is sent by e-mail when the order is completed.

Delivery methods:

All packages outside of Denmark are sent with UPS. 

You can choose between*:

  • UPS Standard
  • UPS Express

Do you want to know more about when you can expect your order to arrive? You can get more information about delivery times under the questions: "What is the delivery time?" on this page.

*NB, unfortunately UPS do not offer UPS Standard as a shipping option to all countries. For these countries you will have to choose UPS Express.

Delivery time:

At Wiley X EMEA LLC, customer service is a focal point. That is why, we attempt to ship all online orders within 24 hours*, after having received the order in our online ordering system.  

Your order will usually be shipped the following day after we have received the order.

The estimated shipping time for each country is as follows:

  • 1 to 3 days for: Denmark, Croatia, Finland, Germany, Luxembourg, Malta, Netherlands, Sweden, Turkey
  • 3 to 4 days for: Austria, Belgium, Cyprus, Czech Republic, Estonia, France, Great Britain, Hungary, Iceland, Italy, Poland, Vatican City
  • 4 to 5 days for: Albania, Belarus, Bosnia and Herzegovina, Ireland, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Monaco, Montenegro, Northern Ireland, Norway, Portugal, Romania, Serbia, Slovenia, Spain
  • 5 to 6 days for: Bulgaria, Greece, Slovakia
  • 7 to 8 days for: Andorra, Faroe Islands, Greenland, San Marino, Kazakhstan

In case your preferred country is not listed above, you can get the estimated shipping time, by contacting us by e-mail at: warehouse@wileyx.eu
The estimated shipping times indicated above are issued by the shipping companies that Wiley X EMEA LLC are currently using. Wiley X EMEA LLC cannot be held liable for any delays that the shipping may or could be exposed to.

*Wiley X only process orders within normal business hours. That is why the order will not be processed during weekends and holidays.

Free Shipping:

We offer free delivery for all orders over €99. 

If you place an order with a value below €99, you will be charged a shipping fee. 
This shipping fee is calculated on the basis of the weigth of the package and the country you need it send to.

Tracking

As soon as the package leaves our warehouse you will receive an e-mail, containing a track and trace number from UPS (or GLS if shipped to an address in Denmark). With this, we and you can both track the movement of your package from our doorstep to yours.

Be aware that 12 hours can pass before the track and trace number is activated by the shipping company.

If shipping takes longer time than estimated for your country, please contact us by e-mail at: warehouse@wileyx.eu. 

Change delivery country

Unfortunately due to system constraints this is not possible.  You can’t ship to a different country than the one you are staying in. 

Insurance

All shipping fees are included transport insurance in accordance with the shipping companies’ insurance rules.

Damages on delivery

If the goods have been damaged during transit, immediately contact the shipping company, and report the damage.

Sign for package at delivery

A signature is required at delivery. If you are not able to sign for your package, you can either get someone else to sign at your address, or have the package delivered at an address where there will be someone who can sign for you. You can also see if the shipping company offers the opportunity to sign a power of attorney by which you allow the package to be delivered without a signature. Check what can be done with the shipping company. 

If no agreement has been made, UPS/GLS will make three attempts to deliver your package. After three tries UPS/GLS will return your package to Wiley X EMEA LLC.